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with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed term. Article 15 – Payment1 Unless otherwise stipulated in the agreement or additional terms and conditions, the amounts owed by the consumer must be paid within 14 days after the cooling-off period commences, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received confirmation of the agreement.2 When selling products to consumers, the consumer may never be obliged to pay in advance in general terms and conditions. more than 50%. When advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made. to report.4 If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations. pay, after failure to pay within this 14-day period, the statutory interest on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the next €2,500 and 5% over the next €5,000 with a minimum of €40. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer. Article 16 – Complaints procedure It is of course annoying if you have a complaint about our products. We would like to help you further and offer a desired solution. You can send an email to: info@feelngood.nl. satisfaction to resolve the complaint. After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint is not yet being processed elsewhere, you are free to to file a complaint via the platform of the European Union.1 The provider has a simple complaints procedure for its customers. The provider explains on its website how the complaints procedure works and how a complaint can be submitted. The consumer can submit any complaints via the complaint form on make the contact page known to the Stichting Webshop Keurmerk. Complaints will be dealt with immediately.2 The provider will cooperate with Stichting Webshop Keurmerk in resolving the dispute.3 Complaints about the performance of the agreement must be fully and clearly described within a reasonable time after the consumer has discovered the defects. submitted to the provider.4 Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.5 In the event of a dispute, the provider will point out the possibility of mediation by the Stichting Webshop Keurmerk. If the mediation does not lead to the desired result, the dispute can be submitted to the SGC Webshop Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). A complaint to the SGC is only possible if the provider is still active and has not ceased activities, has applied for suspension of payment or is bankrupt.6 If the complaint is not settled within a reasonable period of time or within 3 months after the can be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure. Article 17 – Disputes1 Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.2 Disputes between the consumer and the entrepreneur about the conclusion or performance of agreements with regard to goods to be delivered or delivered products and services, subject to the provisions below, can be submitted by both the consumer and the entrepreneur to the Webshop Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).3 A dispute will be settled by the The Disputes Committee will only be dealt with if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.4 No later than twelve months after the dispute has arisen, the dispute must be submitted to the Disputes Committee in writing.5 If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer must state in writing within five weeks of a written request made by the entrepreneur whether he wishes to do so or whether he wishes to have the dispute handled by the competent court. If the entrepreneur does not hear the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court. http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Disputes Committee are made by way of binding advice.7 The Disputes Committee will not handle a dispute or will discontinue handling it if the entrepreneur has been granted suspension of payments, has gone bankrupt or has actually terminated his business activities before a dispute has been dealt with by the committee at the hearing and a final judgment has been rendered.8 If, in addition to the Webshop Disputes Committee, another disputes committee that is recognized or affiliated with the Consumer Disputes Committees Foundation (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the disputes mainly concerning the method of sale or service at a distance, the Disputes Committee Stichting Webshop Keurmerk is preferably competent. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid. Article 18 – Industry guarantee1 Stichting Webshop Keurmerk guarantees compliance with the binding advice of the Disputes Committee Stichting Webshop Keurmerk by its members, unless the member decides to submit the binding advice to the court for review within two months after it was sent. This guarantee revives if the binding advice has been upheld after review by the court and the judgment demonstrating this has become final. Up to a maximum amount of €10,000 per binding advice, this amount will be paid to the consumer by Stichting Webshop Keurmerk. For amounts greater than €10,000 per binding advice, €10,000 will be paid. For the excess, Stichting Webshop Keurmerk has a best efforts obligation to ensure that the member complies with the binding advice.2 Application of this guarantee requires that the consumer makes a written appeal to Stichting Webshop Keurmerk and that he transfers his claim to the entrepreneur to the Webshop Trustmark Foundation. If the claim against the entrepreneur exceeds € 10,000, the consumer is offered to transfer his claim insofar as it exceeds the amount of € 10,000 to Stichting Webshop Keurmerk, after which this organization will make the payment in its own name and at its own expense. will request this in court in order to satisfy the consumer. Article 19 – Additional or deviating provisions Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier . Article 20 – Changes to the general terms and conditions of the Stichting Webshop Keurmerk1 The Stichting Webshop Keurmerk will not change these general terms and conditions without consulting the Consumers' Association.2 Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable changes during the term of an offer, the most favorable provision for the consumer will prevail.